I checked Windows 10 and 11 and both show this problem. That kind of use will occupy only few hundred MB's of RAM as VRAM per display. So it seems the NUC and the drivers are all correctly installed. My apologies for my redundant response. 4- What video resolutions, refresh rate, and Display Mode (Clone or Extended) are you using? Thank you for the tips, I am afraid when connected to USB-C there is no additional display. Please refresh the page and try again. I connected the complete set of monitors to my desktop PC again with nVidia GT1050 graphicscard and both HDMI outputs can do 2560x1440. orpassword? Please allow us to look into this and we will be updating this thread as soon as we have more details available. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. 1. I tryed what you suggested. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. Please click the verification link in your email. If nothing else can be done, just close this case. You may contact the ASUS* support for a (newer) firmware update. ExpressVPN: The best VPN available right now (opens in new tab). The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. When it seems to wake up, the screen remains black. 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. Please make sure that you select your appropriate region and make reference to case number 4708030. You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. It seems some kind of administrator setting is released when SSU is run. If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. I tryed Windows 10 and 11 and both have the same result. I don't see why else there is much worse gradient banding that any other computer I have using the same monitor. Diaplay 1 is at 1920x1080@60p and Display 2 is at 1920x1080@60p. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. Or are you using any type of video adapters, converters, or dockings? 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. It seems it's the operating system but I don't have anything to prove it. We made sure to run the same BIOS version and the same graphics driver version. EM: Actually Switching ports, I.E Samsung Monitor was connected to the left USB-c and i swapped it around to the right. Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. With 16GB of RAM, maximum 8GB is assigned for Graphics Memory. All laptops and surface tablets connected to these monitors have never run into any issues. When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. HDMI 2 can output a maximum resolution of 1920x1080. However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. The left monitor is the HDMI and the right one is the USB-C. Please click the verification link in your email. You can easily search the entire Intel.com site in several ways. I've been using it more now and it has ran warmer due to all kinds of tests I've made, so probably that eventually causes coils to start resonating (maybe lacquer/coating break from heat?). Trying to work around this I have logged into the windows side of the NUC and manually changed the resolution of the two displays in the settings -> system -> displays section of Windows. The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. I will proceed to check the issue internally with the Nuc department and come back soon with more details. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Please click the verification link in your email. Why? Please, provide me with the following: Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? All postings and use of the content on this site are subject to Intel.com Terms of Use. Sign in here. I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. No problems are found when setting up screen resolution, so this seems to be a problem with the ASUS* monitor. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. For more complete information about compiler optimizations, see our Optimization Notice. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Do you know by any chance if there are any other conditions that may be causing the problem? We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. // See our complete legal Notices and Disclaimers. Reboot your NUC and only then reinstall the Graphics Driver. In my case I can set HDMI 1 to the higher resolutions. By default, Intel SSU will take you to the "Summary View". profile. Maybe you have a problem with the fan it selves? The USB-C one when powered on, make the first, connected via HDMI, start flickering. In order to check this further, could you please provide the following information? Tomorrow I will let you know the outcome. Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. Click the Advanced tab. This is our top pick for anyone looking to get started with a VPN. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. Check that the monitor is plugged into a power source. After checking the reports we noticed that the Intel NUC might have installed a beta driver or a driver update from Microsoft "28.20.100.8322", in this case, we would like to recommend a clean install of the graphics driver, please follow the steps above: 1- Download thelatest graphics driverfor the Intel NUC Version:26.20.100.8141 and save it on the computer. Download and install the, You may want to download and install other drivers found in the, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html, Intel Iris X Graphics - Saturday, 12 February 2022.txt, 4CC8B175-ED18-4A38-A69D-61B064014031.jpeg, Clean Installation of Intel Graphics Drivers in Windows. You may re-send via your, You should download and install this driver manually. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. The secondary USB-C to VGA monitor has no issues. But no difference. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). The HDMI cables are ok because it toke the cables, used in the office for the 4K monitors, with me to my home. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Dont have an Intel account? We could fix it in RPi, but not for Intel NUC device. If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. This is a nice puzzle Waiting for your comments. We appreciate all feedback, but cannot reply or give product support. You can check this further with the display manufacturer Lenovo. Mauro Huculak is technical writer for WindowsCentral.com. // See our complete legal Notices and Disclaimers. Heres how it works. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. Hi, I had such a great response from the team here so posting another one. Thank you for posting on the Intel communities. It's always possible that the display itself has gone bad. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. Do you work for Intel? 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. // Performance varies by use, configuration and other factors. With this configuration I could do always the resolution of 2560x1440. When you purchase through links on our site, we may earn an affiliate commission. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. Are you able to select "2560x1440" if choosing lower refresh rates? Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. Select Device Manager. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. There are not other monitor drivers available. 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