The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. NOT good service. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Covid19 testing, Coronavirus testing. Your experience matters. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. No wonder this company has the worst reviews for their service. Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. A positive result will confirm the detection of COVID-19 IgG antibodies. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Never received my day 2 covid test. Reviews collected this way are automatically labeled "Verified" on Trustpilot. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. Don't buy from these guys. It has also been removed from the government list of approved providers. DO NOT USE ITS A CON. Another person arrived for testing they booked the day before. I contacted them by email and they helped me to rearrange my delivery. Fraud.Paid over 200 for 2 x Days 2/8 tests. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. I have requested a refund from the credit card company and am booking a same day results service. What shocks me the most is the blatant and wilful disregard. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Disturbingly, Trustpilot warns . Health and lifestyle check. 2 and a half weeks later and there is still no refund or response. | Read 641-660 Reviews out of 1,541 Avoid them, and choose another supplier. Atruchecks did not respond to a request for a comment. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. It goes against our guidelines to offer incentives for reviews. Flight on 05/06/21. I am speaking with trading standards regarding this. Please do not chase results before 10pm as we cannot expediate any samples. Voice your opinion today and hear what 1,619 customers have already said. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Dont use this company. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. Scrambled to book a test at Edinburgh Airport. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. This company is a fraud. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. How many stars would you give atruchecks.com? I paid 121.99 including postage. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. We will investigate and aim to respond within 28 days with a resolution. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Very satisfied with their customer service . Confidential results !Ordered Day 2 and 8 tests. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. Firm offers 92 two-swab . When I asked for a refund they have never responded to me. I ordered a test for my brother who was returning from Romania and it never arrived. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. The number in the website go unanswered or automated response. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Total conman Atroshi. We also offer home or workplace visits by a qualified nurse. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. I bought a kit from Atruchecks back June 2021. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. A company that returns all correspondence marked 'Return to Sender'. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. I emailed Atruchecks but am yet to receive a reply. You will then have the results emailed to you. Scammers!! We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. Companies can ask for reviews via automatic invitations. 2023 Trustpilot A/S. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Day 2 and 8 tests never arrived. Such an untrustworthy company. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. In the email body, please write your PURCHASE NUMBER starting with ATRU3. Sent in early June. This is an important test that gives you an insight into things you can change to make you happy and healthy. Had to go for an expensive express test. Pathetic. Ordered covid tests. Copyright Atruchecks 2019. Ordering tests that are never received is leaving buyers empty-handed. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Eurofin are still offering testing at this location. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I paid 121.99 including postage. This should have been 0 star!Day 2 and 8 kit ordered but none received. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Your experience matters. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. BE WARNED DO NOT USE THEM. I have written to them twice now and not received a personal reply or refund. Verification can help ensure real people write reviews about real companies. Terrible terrible company do not use. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Scrambled to book a test at Edinburgh Airport. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. But then they sent a photo to say the test was delivered.which is correct one was but never two. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. 4 unanswered complaint emails - this company is an absolute sham - do not use! How many stars would you give atruchecks.com? | Read 1,061-1,080 Reviews out of 1,533 Registered headquarters above a shop in London backstreet. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. DHSC points customers who are let down to trading standards. Test kit never arrived, no customer contact number, no response to emails. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Lowest cost test is "sold out". Join the 1,619 people who've already contributed. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. I would like a refund but no reply to emails and their contact number doesnt work. Companies can ask for reviews via automatic invitations. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Verified reviews. Guaranteed Results next day. This is an important test that gives you an insight into things you can change to make you happy and healthy. Another person arrived for testing they booked the day before. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. DHL was contacted too, but nothing was ever received to start with. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Calling Atruchecks useless is an insult to the word useless. We use dedicated people and clever technology to safeguard our platform. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. Some big kickbacks for sure. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . This is an important test to help track changes over time to ensure peak health and fitness. Join the 1,619 people who've already contributed. What a ridiculous service. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) This is not acceptable. I have received no response to several requests for a refund. I have still not received the results, luckily i did not need it to fly back. We promise to answer all queries at the earliest convenience. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Verification can help ensure real people write reviews about real companies. How many stars would you give atruchecks.com? Avoid at all cost. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Here are 8 tips for writing great reviews. Confidential results For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. No response to multiple emails or calls at number listed. No reply from e-mails. Please avoid for your own sake. Only three arrived. Avoid. Eurofin are still offering testing at this location. Purchase. Very grateful to them. Join the 1,619 people who've already contributed. The software is dreadful. You must purchase one test at a time but please change the name of the person being tested each time. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. I've written numerous emails and never had a response. Do not use this company!! Getfeedback. All rights reserved. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Anyone can write a Trustpilot review. Anyone can write a Trustpilot review. Similar to everyone else, ordered Day 2 and 8 tests. | Read 721-740 Reviews out of 1,531 Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. The links on its website to its Facebook site are broken, or nonexistent.. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. I had the same experience as everyone here. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. Words simply fail me. Information on how to return your PCR swab sample will be in the box. I would have given them a zero star if possible. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Didn't receive one set of day 2 and 8 tests due to delivery issues. Suggested companies are based on peoples browsing tendencies. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. very bad customer service Companies can ask for reviews via automatic invitations. . We saw no mention of this on the website! My day 2 test did not arrive on time so have had to pay for another one. Numerous emails and web forms have gone unanswered, he writes. THIEVES!! Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. I emailed them concerning this and nothing was done. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. I have sent countless emails and not one single email. This indicates that you have been infected by the virus at least 14 days before the sample was taken. Here are 8 tips for writing great reviews. Here are 8 tips for writing great reviews. Is a direct competitor to a business you own or work for. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. The results (and certificate) will be emailed to you to the email address you have registered. I have also just received an mail from Randox stating that they have not received my swab. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Still nothing. This is not acceptable. This is a disgrace, huge concern and needs addressing immediately. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. My Day 2 Test, for which I paid over 50, never arrived. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Would select zero stars if possible. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. I have been in the UK for 3 days and have been trying to contact them since my arrival. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. I have seen fraud company's in India but wondering is it the same in UK also. No response to multiple emails or calls at number listed. We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. Available in clinic or via home sample collection. 24/7 trustpilot 5-star help line not taking calls any more. I called and email them so many times but nobody answers. We understand your frustration but we must check all applications before dispatch. I'm livid. Wasted 360 on absolutely nothing. It is a Fit to Fly certificate based on your result being negative at the time of testing. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Never received the results. We use dedicated people and clever technology to safeguard our platform. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Join the 1,619 people who've already contributed. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Suggested companies are based on peoples browsing tendencies. Company said I would get refund within 28 days. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. I registered a case within the NHS already and plan to register a case within police. | Read 221-240 Reviews out of 1,531 Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. DO NOT use this company!!! Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. No one picks up the phone and there are no replies. Anyone can write a Trustpilot review. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. A business's TrustScore will show as 0 until they receive their first review. Nothing arrived. Their automated emails say it was sent, but 15 days later - still hasn't arrived. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. But we did receive the below intimidating email at 02.51am from Atruchecks. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Had a positive test but did an NHS test, negative! I booked an on site day 5 test to release with atruchecks. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. My son and I gave samples for fit-to-fly test. I wish I'd looked here before ordering day 2 tests. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! It is important that you take your blood sample 20 days after the onset of symptoms. Its been almost 2 weeks and no results. I had to use the NHS testing service instead. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! Your experience matters. No replies to emails or phone calls. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. I had a very bad experience with Atruchecks. I refused to take it, and the driver took a picture of it on my request. We also ensure all reviews are published without moderation. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? Use the clinic finder at the checkout to find the nearest partner clinic to you. 3. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. Amex dispute raised to try to get my money back. I emailed Atruchecks but am yet to receive a reply. Anyone can write a Trustpilot review. Your experience matters. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Join the 1,620 people who've already contributed. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. Booked day 2 & 8 tests before travel to the UK that never showed up. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. We use dedicated people and clever technology to safeguard our platform. Date of experience: 04 May 2022. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. It goes against our guidelines to offer incentives for reviews.