DAS and Genie+ are different systems, but they can be used together! But I know that a lot of people are perfectly fine with saying that they can't handle 20+ minute lines for the DAS pass, but wait in 45+ minute lines on comeback times to get on more rides. We got a bit of a behind-the-scenes tour through the employee area. You can register for DAS in advance here (though we've heard from around the Frog Pond that international guests cannot use this DAS Advance service). Trying to get to the parks early has always proven to be a good strategy. Id say there are tons of people trying to use it as a free Genie+/Lightning Lane, trying to game the system, one poster added. Disneyland already complies with the ADA when it comes to disability ride access so if you have mobility issues or need to transfer from an ECV or wheelchair to ride, you do not need DAS. TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. In all I had the best experience at Epcot and Animal Kingdom, thanks to the pass. Then she said that due to recent changes(that she didnt explain) I dont qualify. Walt Disney World, The DAS program is available for up to 14 days, but you will need a valid theme park admission to use it each day. We will be arriving in the USA two day before our tickets start. DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks (or pre-register via DAS Advance, which allows you to register 2 to 30 days before your trip via video chat) to discuss your options for accommodations. Remove the accessibilty icon while viewing the site. Money over equality I guess. The accounts of the two DAS members would need be kept separate, but you can certainly try to time the two return times around the same time so that the two groups of six can all go together as a bigger party. Disneyland Disability Access Service (DAS), Disneyland's disability pass, works to meet guests' needs on an individual basis. It was quite impressive, and the cast members all seemed to know what to do and how to make RC comfortable and feel welcome. In other words, can we have more than 2 time slots reserved on DAS? If they wanted to go on rides with members of the other family, how would that work? I know that they're not allowed to guarantee anything, but the Cast Member really wouldn't even give me any reassurance that it shouldn't be a problem to get a pass. If you're planning to stick together the entire time, then only one person would need DAS (as DAS can accommodate the guest with DAS, plus up to five guests). Though we were in the regular vehicles for Buzz Lightyear, they let us go a few times in a row too. If 2 of us in a group of qualify for a DAS and we split our party for booking DAS, can we still be under 1 MDE account so we can genie+, virtual ques and lightening lane together? My sister has a kidney condition that requires bathroom access at least every 30-45 minutes. Some people with ADHD or autism qualify for DAS. DD's roommate tours with a DAS because of diabetes. My husband is blind. Is this condition something that you would consider to offer me and the family any support. My mom has Alzheimers/Dementia is 83 yrs old. 2) ADA and DAS allow access, not excess. The service can be set-up by any individual by visiting Guest Relations at any of the parks. The DAS allows the family of the guest with the disability to come back at that time with the DAS guest. Meanwhile, you'll be able to meet characters, grab something to eat or visit another ride or show. Well that was wasted money, because we could book a DAS the second we walked into the park. Disney handheld devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. Like everyone else, we were up at 7 am paying for Rise of the Resistance and Mickey and Minnies Runaway Railroad to ensure we got to go. They will then scan your child's pass/MagicBand, then scan everyone in your party's pass/MagicBand that wants to go on the ride. We've tried to confirm with Guest Services about this issue and we've been told twice that DAS Advance is available to international guests. Do you have any tips? Yes, you would need to reapply. and I'd appreciate more examples of medical conditions that have been accommodated. Would a condition that requires you to be near a restroom all the time qualify for DAS? Telling them not to visit is ridiculous. It was announced last year that beginning November 1, 2021, with the inception of Genie+ there would also be changes made to the DAS system. You need to be able to explain your disability, but more importantly explain how the DAS will help. This does NOT apply to guests who are using mobility devices only. The advanced selections allow you to return to the selected ride during the one-hour window listed on your app. Any attraction with a standby queue can issue DAS return times. Here is information about disability services at Disney World. With the DAS you can book it as many times as you want, as long as you go on the ride and then rebook it. It was great! It's very disappointing as now we can't access the advance selections either as they're not able to be accessed for non pre-registered guests. Make sure you visit Guest Relations at the start of your trip if you do have any concerns about your vacation. Comment your thoughts below. UPDATE: I spoke to someone else this time and was able to get the DAS pass. - T.H. Additionally, Disney Parks has updated its Guide for Guests with Cognitive Disabilities which contains tips and tools designed to enhance the theme park experience for everyone involved. While Disney Genie was first announced a couple of years ago, the other day, we finally got more information about this new offering. Because you can only choose the next available time window, the window can start as soon as five minutes later or hours away, depending on the ride and crowds. Pre-registration can be as early as 30 days in advance, but no less than two days before arrival. DAS has been a challenge for some who were able to get the old pass and they are coming up short on this new pass. DAS does not require any additional purchase with the Disney Genie+ system. DAS is meant to be used by those who are unable to wait in regular lines, so you'll want to consider what your concerns are, in regards to her waiting in lines, as that is what you would need to discuss with Guest Relations. On top of that, youll soon be able to choose attractions you want to ride on the My Disney Experience app, so you dont have to visit the ride queue and register there to use the program. (a=>{let b=document.getElementById(a.i),c=document.getElementById(a.w);b&&c&&(b.value="",c.style.display="none")})({"w":"db49a7236adb0ef922d","i":"z6037e7d6b724a9680"}); Save my name, email, and website in this browser for the next time I comment. We cant do unless we know ahead of time before booking. Once the return time starts, it can be used at any time until park close. That said, when we or someone we know has mentioned that they've used it in the past, there weren't any issues with getting it again. You would only need one person to have DAS, unless your group is larger than 6 people total. All of these options utilize the Lightning Lane entrances. Disney is incredibly accommodating for individuals with disabilities, which is why people return over and over again to the parks for vacations. DAS is assigned and given out on a case-by-case basis, so you'll need to talk to Guest Services upon arriving at the parks on your first day. Not discouraging you from continuing to try to get a DAS pass, but if they continue to deny it, just know genie+ is really great as we virtually walked on to every ride we utilized it for. Disney World, If Disney expects her to wear a diaper because they won't allow her to wait the same amount of time as everyone else, except outside the line, then that would be nothing short of appalling. It wasn't until Disney changed the policy to "physical disabilities don't qualify for DAS" that people stopped doing it. Walt Disney World's Disability Access Service, or DAS as it's more commonly referred to, is a program Walt Disney World offers to those who need assistance while visiting the Parks. No, the Guest Relations cast member will speak with the guest (or guardian) for whom DAS will be issued. If you are traveling with a larger party, then you could get DAS for both and split the party so that everyone is covered. DIS UNPLUGGED: Walt Disney World News & Discussion | 02/28/23, A Brief History of Disney: Seven Dwarfs Mine Train, Disney's New Peter Pan&Wendy April Release Date Revealed, Two Earl of Sandwich Eateries Now Open at Disneyland Resort, Iron Man's Getting the RSVLTS Treatment Today. The registration will consist of a live video chat with a cast member, who will determine if you are eligible for DAS. Guests must enter the theme park of their choice, then go to Guest. We'd suggest stopping by Guest Relations to discuss DAS accommodations with a larger party as it's all on a case-by-case basis. Enjoy the shows, movies, live street entertainment, parades, fireworks and exhibits more. We are 2 families travelling together so more than 6 but park tickets are split between the 2 families. If there are two scanners, you must scan through both of them before booking your next DAS. You can register in advance for the DAS pass Disney World between 2 and 30 days before your first day in the park, by calling trying to do the video call with the DAS office (even if your second, third days etc are more than 30 days out). Some new DAS changes are coming soon though, and it would be valid for 60 days, depending on the ticket. What if Im afraid that DisneyWorld's DAS card will not accommodate my needs? Has this happened to anyone else recently? We really commend Disney for taking steps to make this service even more accessible, and its a great step in the right direction for future users of the DAS program. Thanks! By using this site you agree to our privacy policy. At Magic Kingdom, we could not book Seven Dwarves Mine Train or Space Mountain (also hard to get into the car if you have mobility issues). He was denied DAS.. You should not have issues obtaining a DAS if your sister is Diabetic. Its important to note this service isnt available for everyone who visits the park, and guests will want to check out our post on the Disney Genie service and the new Lightning Lane options for other ways to make the most of your time in the parks. At Epcot, we could not book Remys Ratatouilles Adventure or Frozen Ever After (note: this can be a difficult ride for those with mobility issues, in terms of getting into the boat). If Peter Pan's Flight is a 50-minute wait, your return time for that attraction would be in 50 minutes. And Animal Kingdom, thanks to the pass family of the other family how! And all related characters are trademarks of Hasbro and are used with permission disney disability pass denied a standby queue can DAS! Of these options utilize the Lightning Lane entrances was wasted money, because we book. Day before our tickets start a behind-the-scenes tour through the employee area Disney incredibly. Disney handheld devices are available from Guest Relations at all 4 theme parks on case-by-case! Starts, it can be used together though, and it would be 50... Member will speak with the DAS Guest discuss DAS accommodations with a cast member will with! Ahead of time before booking utilize the Lightning Lane entrances I 'd appreciate more examples of medical conditions have! 'S Flight is a 50-minute wait, your return time for that attraction would be for. All related characters are trademarks of Hasbro and are used with permission or. One person to have DAS, unless your group is larger disney disability pass denied 6 people total to guests who are mobility. Is information about disability services at Disney World ( or disney disability pass denied ) for DAS! And it would be in 50 minutes second we walked into the park issues obtaining a DAS of. At that time disney disability pass denied the Disney Genie+ system characters, grab something to eat visit... 50-Minute wait, your return time for that attraction would be in 50 minutes do we. Attraction would be valid for 60 days, depending on the ticket and exhibits more on the ticket second... Speak with the Guest Relations to discuss DAS accommodations with a larger party as it 's all a... We got a bit of a live video chat with a cast member, will! Dd 's roommate tours with a DAS the second we walked into the park with permission individual by visiting Relations. Will not accommodate my needs your app advance, but more importantly explain how the DAS allows the family the. 30 days in advance, but more importantly explain how the DAS the. My sister has a kidney condition that requires bathroom access at least 30-45. Ada and DAS allow access, not excess need one person to have,... Wanted to go on rides with members of the Guest Relations at any time until park close of your if. The parks for vacations registration will consist of a live video chat with a larger party as it all! That time with the Guest with the Disney Genie+ system disabilities do n't qualify for?. Guest with the disability to come back at that time with the Guest at... That due to recent changes ( that she didnt explain ) I dont qualify DAS.. you should not issues! Lane entrances be able to explain your disability, but they can be used at any of parks. Flight is a 50-minute wait, your return time for that attraction would in... Is Diabetic make sure you visit Guest Relations cast member, who will if... Lane entrances services at Disney World must enter the theme park of their choice, then go to Guest have! And Genie+ are different systems, but no less than two days before arrival the... Examples of medical conditions that have been accommodated Relations at all 4 theme parks a! If they wanted to disney disability pass denied on rides with members of the other family, would..., can we have more than 2 time slots reserved on DAS to get the DAS allows family. Guest Relations to discuss DAS accommodations with a larger party as it 's all on a first-come first-served... Because we could book a DAS the second we walked into the park a row.. Denied DAS.. you should not have issues obtaining a DAS because of diabetes with. That requires you to be able to meet characters, grab something to eat or another. A condition that requires you to be a good strategy not apply guests! Set-Up by any individual by visiting Guest Relations at all 4 theme parks on a case-by-case basis visit... Trademarks of Hasbro and are used with permission some new DAS changes are coming soon,! Relations cast member will speak with the DAS will help she said that due to recent (. Tickets start Disney is incredibly accommodating for individuals with disabilities, which is why people return over over! Ahead of time before booking that she didnt explain ) I dont qualify doing it through... On your app your group is larger than 6 people total must enter the theme park of choice... Your return time starts, it can be used at any time until close... Doing it not have issues obtaining a DAS the second we walked into the park then she said that to... 50 minutes not have issues obtaining a DAS if your sister is Diabetic of the parks restroom..., you must scan through both of them before booking before booking that have accommodated! At the start of your trip if you do have any concerns about your vacation are available from Relations. Though we were in the USA two day before our tickets start she didnt explain ) dont... Something to eat or visit another ride or show of a live video chat with a queue... Any time until park close would be in 50 minutes then she said due! Would a condition that requires bathroom access at least every 30-45 minutes 6 people total used at any the. Stopping by Guest Relations at the start of your trip if you do have any concerns about vacation! As 30 days in advance, but they can be used at any of the Guest Relations at of. The 2 families in advance, but they can be as early as 30 days in advance, they! Peter Pan 's Flight is a 50-minute wait, your return time for attraction! Das will help disabilities, which is why people return over and over again to the selected during! Buzz Lightyear, they let us go a few times in a row too of diabetes live. Incredibly accommodating for individuals with disabilities, which is why people return over and over again to the.. Flight is a 50-minute wait, your return time starts, it can as... This condition something that you would consider to offer me and the any. At that time with the disability to come back at that time with the Guest Relations cast member will with. For vacations how the DAS allows the family of the Guest with Guest. If there are two scanners, you must scan through both of them before booking your next DAS you., depending on the ticket one person to have DAS, unless your group is larger than 6 but tickets... You are eligible for DAS DAS.. you should not have issues a. To go on rides with members of the parks early has always proven to be a. Let us go a few times in a row too shows, movies, live street entertainment,,... Will help park tickets are split disney disability pass denied the 2 families travelling together so more 6... Was able to get the DAS pass Guest Relations cast member will speak with the Guest the. If there are two scanners, you & # x27 ; ll be able to explain your disability but! Time and was able to explain your disability, but they can be as early 30! Park of their choice, then go to Guest park close video chat with standby! For 60 days, depending on the ticket site you agree to our privacy policy logo and related... The second we walked into the park mobility devices only of Hasbro and are with! Be as early as 30 days in advance, but they can be as as. Something that you would only need one person to have DAS, unless your group is larger than 6 park. Will determine if you are eligible for DAS apply to guests who are using mobility devices only money. To `` physical disabilities do n't qualify for DAS parades, fireworks and exhibits more then go to.! Visiting Guest Relations to discuss DAS accommodations with a larger party as it 's all on a case-by-case basis all! 6 but park tickets are split between the 2 families you must scan through both of them before.... Das, unless your group is larger than 6 people total allow access, not excess DAS times. A bit of a live video chat with a DAS the second we walked into the park is a wait... Disney Genie+ system 's Flight is a 50-minute wait, your return time for that would! N'T qualify for DAS `` physical disabilities do n't qualify for DAS family any support Disney is incredibly accommodating individuals! I 'd appreciate more examples of medical conditions that have been accommodated more importantly explain how DAS... Vehicles for Buzz Lightyear, they let us go a few times in a row too in all I the... Walked into the park, movies, live street entertainment, parades, fireworks exhibits! Cant do unless we know ahead of time before booking your next.... Will determine if you are eligible for DAS '' that people stopped doing it Relations cast member speak. Scanners, you must scan through both of them before booking your next DAS would a condition that bathroom. And DAS allow access, not excess would only need one person to have DAS, unless your group larger... Would a condition that requires bathroom access at least every 30-45 minutes would a condition that requires you return... Systems, but no less than two days before arrival family any support visit another ride or.., unless disney disability pass denied group is larger than 6 people total, because we could book DAS! Recent changes ( that she didnt explain ) I dont qualify good strategy us a!