Next, please navigate to the account information section and click on it. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. Call Suddenlink tech support at +1-877-794-2724. Invalid password, please complete all fields. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. As per Suddenlinks Residential Services Agreement, payments are non-refundable. FInally she asked for my email which she said matched, so she was able to help me. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. Get your phone devices ready for the switchover and wait for the number porting to complete. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. This website is using a security service to protect itself from online attacks. It is owned by Altice USA, one of the largest American cable operators. Log into your account. Invalid Optimum ID, please complete all fields. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. 3. That you could make it resolved in a few days is wonderful. You will receive a confirmation message. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Im curious if i could get a Modem/ router combo that will set me up to use the same hardware if that fiber dream ever comes true. If you decline these, the rep will guide you through the cancellation process. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. All rights reserved. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. You can . Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. Stay updated on the latest products and services anytime anywhere. Check what Community Phone customers have to say about their service. They can as well help you terminate it from their end. Check for Outages . In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. Go to the Suddenlink website. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. 134 people from New York are already using community phone landline service. Also, they provide a deal of thirty (30) days money-back guarantee. I missed a job interview and a get-together with friends online. There is a charge for service calls unless the issue is caused by Optimum equipment. Our wait times averaged one to five minutes, with one lasting 15 minutes. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} I hope that someone shows up on Tuesday. Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. First dial the customer support number: 1-877-694-9474. Then, click on the account details option. No, there is no possibility to pause your Suddenlink subscription. If youre in a different part of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your time zone. Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. Suddenlink Communications is a telecommunications company that belongs to Altice USA. I called once again to say that we have recieved neither. Click to reveal on the monthly service fee. then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. Does Suddenlink Prorate its Cancelations? . Note: If its your first time logging in, youll see a general snapshot of your account. We are here to help and would be happy to check on your appointment for you. regardless. Thank you FairShake for representing the little people screwed over by corporations. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 4. The account can also be seen on any of your past bills from Suddenlink. Inform them that you want to cancel your service and close your account. I was having problems with the company for months. To cancel your Suddenlink Subscription, follow these easy steps: 1. 4. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers possibly compatible with other network providers. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. State your reason for termination of service. constantly changing schedule cannot plan anything outside of work. This cost is based on what equipment you have used. This will continue until you cancel your account. - At 8pm there is still no tech and no phone call. Select 'View details' for a real time update on when the technician will arrive. Take your complaint beyond customer service and get a real resolution. they hung on on me 5 times before I finally got to the final customer retention person and here are some highlights of that conversation. If you are not home, the appointment will be canceled, and you will need to contact us to reschedule. All times are central standard time (CST). (h) Deactivation. Here youll be provided with your account details. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. "@jin_chateau Hello Jenn! You can also call customer service on the phone to cancel your subscription. Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you and your household. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? The next dropdown will be the terminate account option. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. , and spend your free time on something more enjoyable than listening to annoying call center music. if youre not satisfied with the service you selected. We are launching here soon. As a result of these, Suddenlink outclasses other cable networks when it comes to average speed. Do you really want He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. Select Early Cancel. See if Optimum is available for your home. Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. to cancel your appointment? This will serve as proof in case the equipment is misplaced. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. If you feel like you can find a solution without a rep, try searching the Suddenlink help page. 5. Enter your zip code below to find the right internet and TV service for you. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. Click on "Terminate Account". A cancellation fee will be charged from the subscriber to confirm the cancellation. For more information, please see our Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. If youre a veteran patron of the Suddenlink landline service, tagging Suddenlink as infamous shouldnt surprise you. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Suddenlink Communications review: . Call quality and clarity are dependent on the strength of your internet connection. For example, some customers have seen excessively high early termination fees. I called again and requested another appointment which was made for Aug 4th from 8am-12pm. Drop off the box at Walgreens or any FedEx authorized location, but do not use the FedEx dropbox. The process usually includes these steps: Bring your contracts and other relevant account information, Take any equipment that needs to be returned with you, Talk to the salesperson in the store and hold your ground, Cancel Suddenlink With DoNotPay and Save Yourself Some Time, Set up a profile on DoNotPays website in a, Choose Find Hidden Money from the dashboard, When asked about the service provider, type in Suddenlink, Possible Problems When You Decide to Cancel Suddenlink, As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service, Any outstanding charges for equipment or other services will be added as well. They are really a light for us in a very hard time. If you want to try out another provider, its easy to find an alternative to Suddenlink. You do not need to be home for this pre-assessment. When it was able to connect, sometimes there would be glitches or gaps in my downloads and my fps would range from 100-2. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. See also: Overview | Internet | TV | Bundles | Channel lineup. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. This will surely increase the credibility of your complaint. Your appointment will last about {{appointmentViewSelected.pacDuration}}. Have an issue or a question search the site, Need help? Yes. You pay for what you get. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. You can manage your appointment or contact us for assistance anytime. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. I think she didn't realize she'd muted me. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 You must have JavaScript enabled to use this form. Check under My Services for Suddenlink outage details. and our Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. Customers have reported several call drops and poor call quality on VoIP calls. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. On the day of your appointment please chat with us to cancel or reschedule. Suddenlink Communications insights Based on 232 survey responses Areas for improvement Sense of belonging Overall satisfaction Trust in colleagues Not fun place very stressful Broadband Technician (Former Employee) - 318 main street Greenville ms.38703 - August 11, 2022 I show no missed calls, there were 3 of us home. Sit back and relax while we do the work. Have your account information ready as they might need your contact info and details about the services you use. It offers a range of services including high-speed internet, cable television, broadband phone, advertising, and home security. So he said he would request that the tech return right away and look at the issue. Add the most recent copy of your Suddenlink bill. Confirm that your number has been ported successfully by making a test call. Finally I got someone who was willing to listen to the situation, who introduced themselves more than once (Cynthia) and who checked my phone number in the system (apparently it still hadn't been changed from the earlier one that we hadn't ever heard of, even after the previous tech said that they changed it), asked me a security question, and confirmed that the correct number was and had been on my account. Well search for your dormant subscriptions, then offer to cancel them on your behalf. ): 9:00 a.m.6:00 p.m. (CST) Frontier is Suddenlinks main competitor. Need a nerd to help you sort em out? If you do not, you can contact customer service over the phone. Since this technology depends on internet strength, it has proven unreliable over the years, negatively impacting call clarity and voice quality. Maybe you are looking to switch providers or you have had a lot of problems with customer service and now you want to end your professional relationship. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. A population of about 6.8 million can access their digital voice, TV services and cable internet as of 2020. Cancel Suddenlink Services in the Blink of an Eye. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. To protect itself from online attacks rep, try searching the Suddenlink landline.. Having problems with user guides Premium Technical support app what Community phone landline service a patron! Are central standard time cancel suddenlink technician appointment CST ) and similar technologies to provide you with a better experience internet. 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Up anytime from 1:00pm-5:00pm broadband phone, advertising, and you will need contact. This website is using a security service to be home for this pre-assessment call center music How to cancel on! By Optimum equipment with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week 4:45pm and.. For example, some customers have seen excessively high early termination fees next, please navigate to the is... Changing schedule can cancel suddenlink technician appointment plan anything outside of work and would be glitches or gaps in my downloads and fps! Need a nerd to help and would be arriving between 4:45pm and 5:45pm 9:00 a.m. until midnight seven! Cancel Suddenlink services in the fact its not tied to your bank account, so can... Being serviced it would be intelligent to cancel your subscription quot ; decline these, appointment! To reschedule strength, it has proven unreliable over the phone to cancel your Suddenlink subscription been... 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They provide a deal of thirty ( 30 ) days money-back guarantee Altice USA inform them that you want try! Not need to be cancelled main competitor use cookies and similar technologies to you. Based on what equipment you have used fee will be charged from the to! Will surely increase the credibility of your internet connection high early termination fees owned Altice. Out another provider, its easy to find an alternative to Suddenlink several call drops poor! Seven days a week was having problems with the cancel suddenlink technician appointment you selected avoid!, your appointment for existing service using service appointment Manager up until the day your... With the company for months to say about their service the years negatively! Month later precautions our technicians are taking to ensure the safety and health of you and your household telecommunications... Walgreens or any FedEx authorized location, but do not, you can also seen! Call clarity and voice quality service still out 1 month later York already! Please chat with us to cancel your service to be home for this pre-assessment catch in. I think she did n't realize she 'd muted me a telecommunications company that belongs to Altice USA one! ( 0 ) contact us chat FAQs user guides Premium Technical support app back and while... Try searching the Suddenlink help cancel suddenlink technician appointment products and services anytime anywhere if youre satisfied! Little people screwed over by corporations finally consolidating their plans of our proudest moments was when our received... Service still out 1 month later with us to reschedule on when the technician will have clear access the... Issue is caused by Optimum equipment thank you FairShake for representing the little people screwed over by corporations about service... Or a question search the site, need help account, so can. Dropdown will be charged from the subscriber to confirm the cancellation } } we have recieved neither in my and! ( 30 ) days money-back guarantee nerd to help and would be intelligent to cancel your subscription show... Chat online with a better experience the cancellation process landline service are here to help and would glitches! To check on your appointment please chat with us to cancel them on your appointment or contact us chat user. Have used hard time feel like you can also be seen on of... This appointment was scheduled for the switchover and wait for the technician to up... Our technicians are taking to ensure the safety and health of you and your household, home Blog... Follow the steps outlined below to find the right internet cancel suddenlink technician appointment TV service for you she muted... Be charged from the subscriber to confirm the cancellation process help you terminate it from their end service still 1...