Mercari shipping options are both convenient and include insurance up to $200 plus tracking. Under the Facebook Marketplace Purchase Protection, buyers may request a refund within 45 to 60 days of the delivery or expected delivery of the item (in case of unauthorized purchases) on the following conditions: Only any of these reasons are eligible for refunds: If Facebook has decided in favor of the buyer and you would like to appeal, you may do so within ten days since the case's resolution. Reasons: 1 Prohibited Conduct Warnings Reasons: 1#Initiating instant withdrawal for sales funds over $1000/+, Merc requires your Valid State ID or DL verified before an instant WD can be made, if over 1k they freeze acct. The maximum weight for Mercari Pack and Ship boxes is 150 lbs. Facebook will notify you when you're nearing or have reached this mark. This Mercari shipping option is suited for bikes and guitars but not too much larger. 2. I'm being very patient with the package knowing that it is currently winter and there are probably issues with snow and other weather related things that can delay shipping. I sold an item last WebOption 2: Ship on your own. By contrast, shipping yourself means finding your own shipping service. Let them know When shipping by yourself, Mercari requires you to take a few extra steps, including: Want to offer insurance on an order? Good job Joma, you're appreciated. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 100,000+ businesses use Trustindex to collect and display Google reviews easily. Valid tracking is the key here. cancel Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Contact them and include the tracking info. You can also use Easyship to insure packages up to $5,000. Luckily only once. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Selling on Mercari? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. As they do not seem to be responding to telephone calls or e-mails, you must write to them, by recorded delivery, to formerly reject the goods/cancel the order, under the Distance Selling Regulations. if you actually did ship, then even if you forgot to mark it as shipped yourself, it would still show up on mercari's tracking system and the carri Although the platform gives sellers a proper forum and reasonable timeline to open or appeal a case, preventive measures are still the way to go. Package the product, print the label, and attach the label. If you found this article informative, you may enjoy the following: Simplify and save with our all in one shipping software, Terms of Service| Privacy Policy| Vulnerability Disclosure Policy. This option is best if you want to use carriers outside of USPS, UPS, or FedEx or if you have very specialized items that cant meet the shipping box requirements above. So now I'm a little worried. Your product will be sent via UPS Simple Rate, aka flat rate, including insurance for $200 and package tracking. But who pays for the shipping label? Sorry to hear that. Get instant access with volume-discounted shipping rates. Here are a few Mercari shipping tips to help to get it right from the start. Now the buyer claims she hasnt received it even though the tracking shows delivered. With Easyships free shipping rate calculator, we see that we'll save almost $2 on shipping a medium 4lb box with USPS Priority Mail. , it maybe ineligible if they haven't scan it but i hope all works out for you. Create an account to follow your favorite communities and start taking part in conversations. Below are the estimated Mercari shipping rates by package size and the three Mercari shipping options. Used to frequent fragrancenet, but the shipping and quality of service is abysmal to say the least. Well, three options exist: In this article, we help you understand all Mercari shipping rates and options so that you can decide which is best for you. 'In honor of imnotlegolas for starting this subreddit. WebYou must cancel within 2 hours of purchasing the item, as long as the seller hasnt shipped the item yet. This means youre free to use your own boxes and packaging. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Shipping on Mercari is best done right after the sale and with full transparency. WebSeller's items get unlisted, orders cancelled by sellers, empty packages returned by buyers who requested a refund. Multiply the package (Length x Width x Height) and divide this number by 139. Keep up the good work Jomashop!! But I do have my receipt from the post office with the time, tracking, and everything. Edit: This was originally posted several years ago. Since this post, Mercari has done an incredible job of taking the feedback they received and tr They should reimburse you since it was an error on their end and youre unable to intercept the order. I have had several sellers cancel sales on me, almost immediately after I purchase something. Then almost immediately many seller relist the item f Now its time to send the item to the buyer. Mercari lets you ship using any boxes that meet their size and weight requirements. WebWhy do sellers not ship or end up canceling an order on mercari? Mercari was zero help. Managing a reselling business online can demand so much of your time and attention. And you only pay a 10% sales commission plus minor shipping fees. Mercari lets you ship in one of three ways: Mercari Prepaid and Mercari Pack & Ship are certainly the most convenient options. If buyers are paying, youll want to research the cheapest rates so you can provide these to buyers (to help drive sales). There are different reasons why a seller would wish to cancel an order. I got "" + Mercari Doesnt Offer International Shipping, The Best Mercari Shipping Rates with Easyship, free shipping boxes provided by top courier services, generate all your customs documents in minutes, Mercari shipping rates vary based on your package weight and size, and the shipping option youve chosen, Mercari Prepaid delivers to all 50 US states using Flat Rate shipping from USPS and FedEx, Mercari Pack and Ship is a great way to ship large, bulky, or fragile items but Easyship offers up to 91% off discounted shipping rates on 250+ courier services, Choose Mercari Prepaid when listing your item, Package the product, print the label, and attach the label, Ship within 3 business days of the purchase date, or risk losing your Mercari shipping protections (insurance and tracking), Confirm your shipment in the app to let the buyer know its on its way, Choose Pack and Ship when listing your item, but only if youre paying for shipping, Select the weight range from the suggestions in the app, Bring the item and your shipping code to a UPS Store location, Your package will be labeled and shipped by the UPS Store; the buyer will be automatically notified that the shipment is on the way, Mail items within 3 business days of the sale, as shipping protections may be nullified after this three-day window, Communicate with the buyer if you can't meet the 3-day shipping window, Save money by shipping lightweight items in poly mailers, Order free shipping boxes from courier services to keep costs low, Compare Mercari shipping rates vs. Easyship when deciding which shipping method is right for you. Select Completed. Dont buy brands you dont recognize Our all-in-one solution gives you the cheapest rates on cross-border shipments, an automated duty, and a tax calculator, plus helps you generate all your customs documents in minutes. ', Press J to jump to the feed. Good going Mercari! WebIf your seller doesn't ship your order within 7 days of purchase. A Seller's Guide to Dealing with Facebook Marketplace Cancellations and Refunds Safely. A good option would be the free shipping boxes provided by top courier services. To cancel an order, open your Mercari app, select My Orders & You'll also gain instant access to features such as the following: Ready to start shipping with Easyship? OneShop is a financial technology company, not a bank. I shipped the order before I accidentally canceled it and USPS tracking shows it was delivered. Item received was damaged or significantly different from what was posted on the listing description and/or its accompanying images. Save up to 91% off on USPS, UPS, FedEx, and more. WebAfter placing the order within 1hr or before product had been dispatched you will get an option for cancellations. Select the relevant order. Click on the Message or Message seller button and shoot a quick Mercari request cancellation message. Yes. People who get buyers remorse can say anything they want to make up and get refunds and return items. This is why I now video tape everything Priority Mail is also only insured to $50, as opposed to Mercaris $200. Select Save. The benefit of this is being able to access cheaper shipping rates than whats offered by Mercari. Any idea why Mercari would cancel and delete your listing in the first place? List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. Ive made over $40,000 on Mercari. Its one of my favorite marketplaces for moving smalls (to me, thats pretty much anything with a profit margi I'm just worried that the item might have shipped and I don't want to cancel it if it has been shipped already and my seller never confirmed that. If you use Mercari Prepaid, Flat Rate boxes are available for free from USPS or FedEx. Plus, if youre sending items that exceed the Mercari Pack and Ship weight and size restrictions, shipping on your own will be your cheapest option. It still will not let me intercept Hi did you get reimbursed? The consequence would be 60 days suspension of your shipping privileges. But can we find a cheaper rate than Mercari? Avoid dealing with cancellations (either by you or by the buyer) and consequent refunds by making sure your inventory is in order. No response. The same simple process is followed for refunds to buyers who opened return claims for protected orders. Outside of that, Merc might be nice and let it slide if USPS scanned within a few minutes of the cancellation, but an hour or more and you'll be fighting an uphill battle. Check the condition of the items before listing. Showing results for Show only | Search instead for Did you mean: eBay Community Archived boards and groups 12.2022 Read Only Archive Knowledge Base Buying and Selling Q&A Selling Q&A Its the perfect place to go to declutter or discover items that will breathe new life into your space. Here are the steps for using Mercari Pack and Ship: Mercari lets merchants ship any way they like. You can save money on your next Mercari shipment with Easyship. I have about 75 sales done on Mercari and this is the first time this has happened to me. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. But if the item is not as the seller described it, then your return would be processed. The UPS Store associate uses the code to package and ship the product on your behalf. I sold an item last night, took it to USPS this morning. Create a free account and save up to 91% off on shipping rates! First, you select who pays for shipping when you list an item on Mercari. I would just cancel and I doubt the seller shipped because theyre supposed to ship with tracking and even if they dont click confirm on their end once tracking receives at least one scan the package tracking updates on the app to shipped. All you need to do is take this shipping code to the nearest UPS Store. 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Who requested a refund any way they like and weight requirements ship are the...