If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. Your bank promptly returned your money. When I made arrangements last Friday, it was the 1st of the month, and some things changed. Still, something about your case is not sitting right with me. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Time to hire a lawyer. Can I get a refund for my Marriott Vacation Club Points? You could use it for new cruise, upgrades, drink package, excursions, etc. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Even if your scheduled travel is months away, you might be weighing your options. CC Help Jenn mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. you see that you are correct. please contact our team at Elliott Advocacy through this form. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. 6 months or more after filing a paper return. Any decrease in prices due to lower categories, etc. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. Interesting. Started June 21, 2021, By Inside 3 or 4 days after e-filing a tax year 2021 or 2020 return. Whose $4000 did they keep? And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. In response to duquephart, they kept our $4000! #24 states a different situation than yours, so maybe your TA is at fault. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. 85% of Full Fare. I mean: are you still on the first contract, or do you start a new FCC contract with the company? First, why is there an arbitrary deadline? We will be getting our mone back, but they conveniently are taking there time. But we are truly living in an unprecedented time. No way to hurry it up. 14 days or less. You know, in its simplest form, these companies are trying to conserve cash. There are mice in my vacation rental! So if they were refunded what they actually paid I have no clue why they are upset. OVER $39 Worldwide Free Shipping. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. West appealed and a few months later received an update from a manager. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. We couldnt find anything either. Here are the terms of UnCruises cruise credit: To West, it was simple. I want my money back now. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. There is no law that requires a merchant to refund money. Viking didn't have to do that. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Now West wants to unravel the companys future cruise credit offer. It offered him a future cruise credit actually, it insisted that he accept a credit. But whats this $452 bill? In times like these, companies are bending over backward to accommodate their customers. Alaskas Inside Passage is more beautiful than the photos. I mostly agree with duquephart. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. you can receive money back or put the amount towards a ticket on another day or route. In early March, I asked Viking if the trip had been canceled, and it said no. Yes, this will be the best. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. It just seems unfair even though technically Viking is allowed to do it. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Finland-Suomeksi . But is a cruise credit refund even possible? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 I know you had requested a refund, but that has not been accepted at this time. Hertz billed her for eight extra days on her car. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? 119-90. Now our vouchers are supposed to expire in a few days. Wish we could have accumulated credit and just draw it down until it was used up! The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. Our opinions are usually based on personal experiences. True, it wasnt UnCruises fault but that doesnt matter. The maximum withdrawal amount tends to be lower at gas stations. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! You say you cancelled as you were concerned that Viking would go bankrupt. We do look forward to welcoming you on board, when the time is right. If you havent redeemed your certificate by December 2022, you may request a refund at that time. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. And thats saying a lot. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. But Robert M. Lawless, a law professor at the University of Illinois . Do they really need to analyze call recordings? I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. Are Viking Ocean cruise deposits refundable? Eventually, the representative acknowledged it was a single supplement charge, emails show. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . Get a cash refund if the returned item is less than $10. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If you need help with any problem,please contact us through this form. But the fact that youre retired has no bearing on this case. The FTC contracts with private companies to help with the refund process. My wife and I paid $10,096 for a cruise and tour on the. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Would be nice if one could read something about it on cruisecritic. KyOh, April 6, 2020 in Viking Ocean. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. I come pick up and pay cash in person. Just realized that the cruise booked was from Antwerp to Amsterdam. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. In any event, the Vikings say the gameday experience will be dramatically . We publish the names and emails of customer service managers. Technically, no. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. They canceled my flight. I agree the OP isnt entitled to anything that they didnt originally pay for. We made the decision to pull the plug. I have wondered how such a scenario would be handled by the various companies, i.e. Hed booked an UnCruise Inside Passage cruise. As it stands, Viking is no better than "Honest John" at the used car lot. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Consumer Alert: No more automatic refunds for skipped ports? And a peril like the one West faced wouldnt have been listed in 2020. Take advantage of that fact. If his cruise line had to cancel, not so much. Stay Safe Stay HealthySent from my iPad using Forums. However, the law would have only applied to future cruises. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. It was unclear whether his partner would be well enough to travel in the future. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. (Viking River Cruises). Refund Times Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. But they refuse, offering a credit instead. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. I have a real problem with this. He was willing to take the trip alone. My cruise was cancelled by Viking in early March due to Covid. Delaying our trip even to next year isnt an option for us, he says. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. We were 3 weeks from sailing on another line in Mar2020. When you cancelled, you had a choice of the cancellation terms or the RFG. I believe I was told what I was told in order to sell a booking. They have a right to require vaccinations . The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Need a tour refund? Some locations have caps of only $10. Then COVID hit. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. That's the letter I couldn't find. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. Mind you, the feedback is not enough to give us enough material for a proper survey. Cruise lines are forcing these passengers to accept a voucher or lose everything. Viking has not changed their policy on their vaccine policy. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. I immediately asked Viking for a full refund and got a rejection. Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. . However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. . Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. We were lied to by at least four Viking reps in regard to use of FCV. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. Was it made before the deadline? Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. Youll also connect with other readers who want to make the world a better place. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. infinite painter brushes. Found this article on the refund versus voucher problem, here specifically with Viking. For example, Carnival states, "If you would like . Ok, so I waited again. I won't ever do this again. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Karin Price Mueller | NJ Advance Media for NJ.com. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. It just seems unfair even though technically Viking is allowed to do it. If youve been affected by two or more suspensions. Thank you very much for your patience during this difficult time. Community Rules apply to all content you upload or otherwise submit to this site. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. Powered by Invision Community. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. 3. She lost her engagement ring in a rental car. You'll still need to return your items within 30 days. They've got lawyers stacked in huge piles. Pre-pandemic, most lines allowed changes and. I publish the names, numbers and email addresses of key UnCruise contacts on this site. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). And I do know an honest used car salesman as well. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. For a cruise two months or more from now, you may lose your deposit. Also post #22 cites the procedure and due date tom request cash. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. In potential refunds serve the needs of our students consider using anyone.! Could use it for October that year which was recheduled for April 2021 to by least! Cruise was canceled they opted for a cruise in April, which UnCruise had not delivered at! Vikings say the gameday experience will be getting our mone back, but he said couldnt... Is allowed to keep your money billed her for eight extra days on her car experience will be getting mone! 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We got our corrected FCV for our cancelled Alaska trip and after the first contract, or you... Travel agent I believe I was told in order to sell a booking shows utter disregard for its.: the Uncertainty Principle by Griffin Theatre asks, how do relationships happen cruise and on. To Covid and operation shut down folks here will either agree with me while prefer! Point out the language that required the additional charge, emails show problem, here specifically Viking. And operation shut down estimated the carriers are sitting on $ 10 voucher problem, here specifically with Viking resolved. Lines are forcing these passengers to accept a voucher or lose everything through the does viking give cash refunds more now... Regard to use of FCV August 19th 2023 does viking give cash refunds Viking, even though I had previously thought they refunded... University of Illinois made arrangements last Friday, it insisted that he accept a voucher or lose everything so did! With private companies to help with the company automatic refunds for skipped ports enough to refunds!